ANDREI VASILATEANU; RAZVAN ENE. Call-Center Virtual Assistant Using Natural Language Processing and Speech Recognition. Journal of ICT, Design, Engineering and Technological Science, [S. l.], v. 2, n. 2, p. 40–46, 2018. DOI: 10.33150/JITDETS-2.2.3. Disponível em: https://jitdets.com/ojs/index.php/jitdets/article/view/20. Acesso em: 19 may. 2026.