The Analysis of the UI/UX of Mobile Devices on the LAZNAS AL IRSYAD Website Using the User-Centered Design Method

Abstract

The research aims to analyze the User Interface (UI) and User Experience (UX) aspects of the LAZNAS (National Amil Zakat Institution) AL IRSYAD website, specifically when accessed via mobile devices. Employing a User-Centered Design (UCD) approach, the study places users at the core of the design process to identify their needs and the primary issues they encounter. The evaluation was carried out using the System Usability Scale (SUS) method to measure usability and user satisfaction. The findings revealed several shortcomings in the website's initial design, such as non-functional menu buttons, inconsistent icons, and poorly structured page layouts. The initial SUS score was 73.49, categorized as "good," but interviews revealed that several usability issues remained unresolved. Following the analysis, a redesign was conducted based on the findings, resulting in a new prototype created using Figma with a screen size 360x800. The prototype was re-evaluated, yielding an improved SUS score of 83.62, categorized as "excellent." This study is expected to provide design recommendations that address technical issues and enhance the overall user experience. Furthermore, the findings can serve as a reference for LAZNAS AL IRSYAD to optimize their website services.